FAQs
1. Do you offer free delivery?
Yes, many of our products include Free Delivery within SE QLD.
Products will display a badge if they qualify.
For all other regions, shipping is calculated at checkout.
2. What areas do you deliver to?
We deliver Qld & NSW
Some products may have size/weight restrictions—contact us if your postcode isn’t accepted at checkout.
3. How long does delivery take?
Estimated timelines:
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SE QLD: 1–5 business days
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Metro areas nationwide: 3–10 business days
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Regional/remote areas: 7–14 business days
Delivery times may vary based on couriers or peak periods.
4. Do you offer pickup?
Yes, pickup may be available for selected products. Contact us to check availability.
5. Do you offer installation?
We don’t offer installation, but we strongly recommend using a licensed tradesperson for all plumbing and stone installation.
6. What payment methods do you accept?
We accept major credit cards.
7. Can I return or exchange a product?
Returns are accepted for unused, unopened products in original packaging within 7 days of delivery.
Change-of-mind returns may incur freight and restocking fees.
Custom or special-order items are not returnable.
8. What if my item arrives damaged?
Please inspect items on delivery. If damaged:
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Photograph the packaging and product
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Contact us within 48 hours
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We will arrange assessment and replacement
9. Are your products suitable for commercial use?
Our warranties cover residential use only.
Commercial applications require written approval.
10. How do I clean and maintain my vanity or stone top?
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Use mild, non-abrasive cleaners
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Avoid bleach, acidic products, harsh chemicals, abrasive pads
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Wipe spills promptly
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Prevent standing water
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Avoid excessive humidity and ensure proper ventilation
11. Do your vanities come pre-assembled?
Most units arrive fully assembled, with stone tops packaged separately.
Always check product descriptions for specific details.
12. Can I customise the size or colour?
No
13. Do you price match?
If you find a lower advertised price for the same product, contact us. We’ll do our best to help.
14. Can I track my order?
Yes, once your order ships, you’ll receive tracking details via email or SMS.
15. How do I contact support?
Email: horabathrooms@gmail.com
We aim to respond within 24–48 hours.