FAQs
Do you offer free delivery?
Free delivery may be available on selected products and locations, depending on the order type, delivery area and current promotions.
For other areas, delivery fees are shown clearly at checkout based on your postcode and order details. We aim to keep both product pricing and freight costs competitive, with no hidden surprises.
What areas do you deliver to?
We currently deliver to selected areas across Queensland (QLD) and New South Wales (NSW).
If your postcode is not accepted at checkout, please contact us and we will confirm whether delivery is available to your area.
How long does delivery take?
Estimated delivery timeframes:
SE QLD: 1–5 business days
Metro QLD & NSW: 3–10 business days
Regional areas: 5–14 business days
Delivery times may vary depending on courier availability, product type, supplier dispatch times and peak periods.
Do you offer pickup?
Yes. Pickup is available from our Sumner 4074 Brisbane showroom/warehouse on selected products.
Please contact our team before placing your order to confirm stock availability and pickup timing.
Do you sell tiles as well?
Yes. Hora Bathrooms supplies a range of tiles, including bathroom tiles, floor tiles, wall tiles, outdoor tiles, pool tiles, feature tiles and subway tiles.
Availability may vary by range, size and supplier, so please contact us if you need help choosing the right tile for your project.
Do you offer installation?
No, we do not offer installation services.
All plumbing, tiling, waterproofing, vanity, basin and stone top installation must be carried out by a licensed or qualified tradesperson where required. Incorrect installation may affect warranty coverage.
What payment methods do you accept?
We accept major credit and debit cards. All payments are securely processed through our online checkout.
Other payment options may also be available at checkout.
Can I return or exchange a product?
Returns may be accepted within 7 days of delivery for unused products in their original packaging.
Please note:
Change-of-mind returns may incur return freight costs.
A restocking fee may apply.
Custom, special-order, clearance or supplier-ordered items may be non-returnable.
Tiles, stone tops and fragile items must be checked carefully before return approval.
Please contact us before returning any item.
What if my item arrives damaged?
Please inspect your order as soon as it arrives.
If damage is found:
Take clear photos of the packaging and product.
Keep all packaging.
Contact us within 48 hours of delivery.
We will assess the issue and arrange a replacement, credit or suitable solution where required.
Are your products suitable for commercial use?
Our standard warranties are intended for residential use only.
Commercial use, rental properties, display homes, builder projects or high-use areas may require written approval before purchase.
How do I clean and maintain my vanity, stone top or tile?
Use mild, non-abrasive cleaners.
Avoid bleach, acids and harsh chemicals.
Wipe spills immediately.
Avoid standing water on vanities and stone tops.
Use suitable cleaners for tiles and grout.
Ensure proper bathroom ventilation.
Correct care will help extend product life and maintain warranty coverage.
Do your vanities come pre-assembled?
Most vanity cabinets arrive fully assembled.
Stone tops, basins and accessories may be packaged separately for safe transport. Please check the individual product description for specific details.
Can I customise size or colour?
At this stage, custom sizing or colour changes are generally not available.
Some tile ranges, vanity colours or special-order products may have different options available. Please contact us before ordering if you need a specific size, colour or finish.
Do you price match?
If you find the same product advertised at a lower price, contact us.
We aim to offer competitive pricing and will review genuine competitor quotes where the product, size, colour, availability, delivery cost and warranty terms are the same.
Can I track my order?
Yes. Once your order is dispatched, you will receive tracking details by email or SMS where tracking is available.
For bulky, fragile or supplier-direct deliveries, tracking may vary depending on the courier or delivery method.
How do I contact support?
Email: sales@horabathrooms.com.au
We aim to respond within 24–48 business hours.
Why are your prices lower than others?
We keep our overheads low and work directly with suppliers and importers where possible.
This allows us to offer competitive pricing on bathroom products and tiles without compromising on practical quality, modern design and dependable materials.