FAQs
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Do you offer free delivery?
We do not offer free delivery.
Delivery fees are clearly shown at checkout based on your location. We aim to keep both product pricing and freight costs as competitive as possible, with no hidden surprises.
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What areas do you deliver to?
We currently deliver to Queensland (QLD) and New South Wales (NSW).
If your postcode is not accepted at checkout, please contact us and we will confirm availability. Australia-wide delivery may be available in the future.
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How long does delivery take?
Estimated delivery timeframes:
SE QLD: 1–5 business days
Metro QLD & NSW: 3–10 business days
Regional areas: 5–14 business days
Delivery times may vary depending on couriers and peak periods.
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Do you offer pickup?
Pickup may be available from our Brisbane warehouse for selected products. Please contact us before placing your order to confirm availability.
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Do you offer installation?
We do not offer installation services.
All plumbing and stone installation must be carried out by a licensed tradesperson to maintain warranty coverage.
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What payment methods do you accept?
We accept major credit and debit cards. All payments are securely processed.
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Can I return or exchange a product?
Returns are accepted within 7 days of delivery for unused products in original packaging.
Please note:
Change-of-mind returns may incur return freight costs
A restocking fee may apply
Custom or special-order items are non-returnable
Please contact us before returning any item.
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What if my item arrives damaged?
Please inspect your order upon delivery.
If damage is found:
Take clear photos of the packaging and product
Contact us within 48 hours
We will assess the issue and arrange a replacement if required.
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Are your products suitable for commercial use?
Our warranties cover residential use only. Commercial use requires written approval prior to purchase.
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How do I clean and maintain my vanity or stone top?
Use mild, non-abrasive cleaners
Avoid bleach, acids, and harsh chemicals
Wipe spills immediately
Avoid standing water
Ensure proper bathroom ventilation
Correct care will extend product life and maintain warranty coverage.
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Do your vanities come pre-assembled?
Most vanity cabinets arrive fully assembled.
Stone tops and basins may be packaged separately for safe transport. Please check individual product descriptions for specific details.
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Can I customise size or colour?
At this stage, custom sizing or colour changes are not available.
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Do you price match?
If you find the same product advertised at a lower price, contact us. We aim to offer highly competitive pricing and will review genuine competitor quotes.
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Can I track my order?
Yes. Once your order is dispatched, you will receive tracking details via email or SMS.
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How do I contact support?
Email: horabathrooms@gmail.com
We aim to respond within 24–48 business hours.
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Why are your prices lower than others?
We operate primarily online and keep overheads low.
By importing directly and reducing showroom costs, we are able to offer competitive pricing without compromising on quality.