Warranty Policy

Warranty Policy

At Hora Bathrooms, all products are manufactured to high standards and inspected prior to dispatch. Our warranty covers genuine manufacturing defects only and applies when products are installed, used, and maintained correctly. This policy is designed to protect both you and us by clearly outlining responsibilities and exclusions.

Stone Tops – 1-Year Residential Warranty

Covered when:

  • The product is installed by a licensed tradesperson (mandatory)

  • Used for residential purposes under normal conditions

  • Cleaning and maintenance instructions have been followed

This warranty applies to:

  • Structural or manufacturing defects in the stone

  • Issues that appear through normal residential use

Not covered:

  • Installation by an unlicensed or unqualified installer

  • Damage caused by:

    • Incorrect installation, movement, or structural stress

    • Use of harsh chemicals, bleach, acidic or abrasive cleaners

    • Water pooling, standing moisture, or improper sealing

    • Impact, chips, cracks, or thermal shock

    • Alterations or modifications after delivery

  • Natural variations in stone pattern, colour, texture, or veining

Stone is a natural material and variations are expected; these are not considered defects.

Cabinet Structure & Hardware – 5-Year Residential Warranty

This warranty applies to:

  • Cabinet carcass/frame

  • Internal structure

  • Hinges, drawer runners, and hardware components

Provided the product has been:

  • Installed correctly

  • Used in normal residential conditions

  • Not exposed to excessive moisture, water pooling, or improper cleaning products

Not covered:

  • Swelling, warping, or damage caused by standing water, humidity, or improper sealing

  • Misuse, neglect, accidental damage or impact

  • Harsh chemical exposure

  • Wear and tear, minor cosmetic marks, or colour variation

  • Commercial use (unless approved in writing)

General Warranty Conditions

Warranty is valid only with:

  • Proof of purchase

  • Clear photographs/videos of the issue

  • Proof of licensed installation (for stone tops)

Warranty will be void if:

  • The product is modified, altered, cut, drilled, or adjusted after delivery

  • Incorrect installation instructions were followed

  • Non-approved cleaning products were used

  • The product has been subject to negligence, misuse, or abnormal conditions

Our Remedy

If a product is deemed defective under this policy, we may choose to:

  • Repair the item

  • Replace the defective part or product

  • Offer a store credit or partial refund where repair/replacement is not practical

The remedy is at Hora Bathrooms’ discretion.
No claim will exceed the original purchase price of the product.

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